Reference
Start troubleshooting
Choose a safe guide for a sign in, access, work, service, storage, log, or backup problem.
Choose the problem
- Sign in, invitations, and access
- Models, uploads, and knowledge search
- Workflows and Connections
- Service readiness and storage
- Logs, backups, and restores
Keep the first evidence
Write down what the person tried to do, the tenant, the time, the exact message, and any request, run, job, case, or item ID.
Do not collect passwords, sign in codes, tokens, private keys, Connection secrets, or copies of customer information that are not needed.
Change one thing at a time
- Read the visible message.
- Check the item in the product.
- Use the matching guide.
- Change only the most likely cause.
- Check the result before making another change.
Start with access when an area is missing
A missing area can be a correct restricted state. Do not treat it as a broken page until Check access shows that the exact action should be allowed.
Only registration is available
Read Fix registration and renewal problems when normal Product areas and exports are blocked.
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